At Lavandis, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website (lavandis.co.uk), purchase our products (including Flat Mop System, Flex & Catch Duster, Floor Cleaning PACS, Mops, and Brooms), or interact with us. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, billing address, and shipping address when you place an order or contact us.
- Payment Information: Payment details (e.g., credit card information) are processed securely through our trusted third-party payment processors. We do not store full payment details on our servers.
- Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site, collected via cookies and similar technologies.
- Communication Data: Information you provide when you contact us via email, phone, or our website’s contact form.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders for our products, including delivery and customer support.
- Communicate with you about your orders, promotions, or inquiries.
- Improve our website, products, and services by analyzing usage data.
- Send you marketing emails or newsletters (only with your consent, and you can opt out at any time).
- Comply with legal obligations and protect against fraudulent activities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Service Providers: Trusted third parties who assist us in operating our website, processing payments, or delivering products (e.g., shipping companies or payment processors). These providers are contractually obligated to protect your data.
- Legal Authorities: If required by law or to protect the rights, property, or safety of Lavandis, our customers, or others.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. Types of cookies we use include:
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors use our site.
- Marketing Cookies: Used to deliver relevant advertisements (if applicable).
5. Data Security
We implement industry-standard security measures, such as encryption and secure servers, to protect your personal information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectify: Request corrections to inaccurate or incomplete data.
- Delete: Request the deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.
- Restrict or Object: Request restrictions on how we process your data or object to certain uses.
To exercise these rights, please contact us at support@lavandis.co.uk.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we keep order information for accounting and legal purposes but delete inactive account data after a reasonable period.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., payment processors or social media platforms). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.
9. International Data Transfers
If you are located outside the UK, your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
10. Children’s Privacy
Our website and products are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a