Welcome to Lavandis (lavandis.co.uk). These Terms and Conditions govern your use of our website and the purchase of our products, including the Flat Mop System, Flex & Catch Duster, Floor Cleaning PACS, Mops, and Brooms. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully.
1. General
- These Terms and Conditions apply to all users of the Lavandis website and customers purchasing our products.
- We reserve the right to update or modify these terms at any time without prior notice. The updated terms will be effective upon posting on our website.
- If you do not agree with these terms, please do not use our website or purchase our products.
2. Orders and Payments
- Order Acceptance: All orders are subject to acceptance by Lavandis. We may refuse or cancel an order for any reason, including product availability or pricing errors.
- Pricing: All prices are listed in GBP (£) and include VAT where applicable. Prices are subject to change without notice. Shipping costs will be clearly displayed at checkout.
- Payment: We accept payments via secure third-party payment processors. You agree to provide accurate payment information and authorize us to charge the full amount, including shipping and taxes.
- Order Confirmation: Upon successful order placement, you will receive an email confirmation with order details. This does not guarantee product availability until the order is shipped.
3. Shipping and Delivery
- Shipping: We ship to addresses within the UK and selected international destinations. Shipping costs and estimated delivery times are provided at checkout.
- Delivery: We aim to dispatch orders within 1-3 business days. Delivery times may vary depending on your location and external factors (e.g., postal delays). Lavandis is not responsible for delays caused by third-party couriers.
- Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us at support@lavandis.co.uk within 7 days of delivery (or expected delivery) for assistance.
4. Returns and Refunds
- Return Policy: We offer a 30-day return policy for unused and unopened products in their original packaging. To initiate a return, contact us at support@lavandis.co.uk.
- Refunds: Refunds will be processed within 14 days of receiving the returned item, excluding original shipping costs. Refunds will be issued to the original payment method.
- Faulty Products: If a product is defective or damaged upon arrival, we will provide a replacement or refund, provided you notify us within 7 days of receipt.
5. Product Use
- Our products (Flat Mop System, Flex & Catch Duster, Floor Cleaning PACS, Mops, and Brooms) are designed for household cleaning. You agree to use them as intended and follow any provided instructions.
- Lavandis is not liable for damage or injury caused by improper use or modification of our products.
6. Intellectual Property
- All content on our website, including text, images, logos, and product designs, is the property of Lavandis or its licensors and is protected by copyright and trademark laws.
- You may not reproduce, distribute, or use our content without prior written permission from Lavandis.
7. Limitation of Liability
- To the fullest extent permitted by law, Lavandis is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability for any claim related to your purchase is limited to the amount paid for the product(s) in question.
8. Website Use
- You agree to use our website for lawful purposes only and not to engage in any activity that may harm the website or its users.
- We do not guarantee that our website will be uninterrupted, error-free, or free from viruses. You are responsible for ensuring your device has adequate security measures.
9. Governing Law
- These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions about these Terms and Conditions or need assistance, please contact us at:
- Email: support@lavandis.co.uk
- Phone: +44 (0) 123 456 7890
- Address: Lavandis Ltd, 123 Clean Street, London, SW1A 1AA, United Kingdom
Note: The contact details provided are placeholders as no specific contact information was found for Lavandis at lavandis.co.uk. Please visit lavandis.co.uk for accurate contact information.
Thank you for choosing Lavandis. We appreciate your trust in our products and services!